Support

Software Updates

At PowerDevelopers, we value customer input and work hard every day to take customer suggestions and incorporate them into the system. After around 6 years of improvements, we are still surprised at the ideas our customers have, which continually make the program even better.

Updates are included at no extra charge for the first year, after which there is a charge of about 10% of the software price to keep the system up-to-date.

If you need a modification to the software for your company only, we can do this with custom programming.

Often a big change for you is just a small Programming job for us. We recognize that every business is different and sometimes these small changes can save you a lot of keystrokes. Please note that extra charges are applicable for custom programming.

When we add custom programming to the system for you, it will become part of the core system, so it will continue to be available to you as you update the software. This is an important feature, as many of our competitors will not custom program, and if you do receive customization from a competitor you will be stuck with the version you have without upgrades.

Training and Support

We're here to help. Our pleasant staff has all been well trained on all aspects of the software to help you choose the right options upon setup to make the software fit your business.

The majority of our training is done via telephone, where our computer connects to your computer over the internet or phone lines, so both of us can see what is on your screen. At this same time we will be able to talk with you on the telephone to guide you through the process.

We can then show you how to perform a function by using the mouse and keyboard, or watch you do the work and advise you on what to do.

It is an excellent training tool, but we don't get to see your smiling faces. We can schedule your lessons in several one hour sessions so you get the training you need when you need it, instead of training you in advance and hope you remember what you learned.

Of course, if needed, we can travel and train you on-site, and we do this for many of our clients.

Technical Support

Technical support is different from training, because with technical support, the calls are normally short to solve a specific problem. PowerDevelopers has many support technicians dedicated to the job in addition to several programmers and trainers. If your system is down, and it's an emergency, we'll pull out all the stops to ensure you get the support you need. Like the training modules, we use PC Anywhere to connect to your computer over the internet or phone line, so that we can see your computer and view the problem directly so it can be fixed quickly. Anything that might need adjusting with our software can be fixed long distance, through remote access, so we can ensure a high quality of support.